Conditions of Sale applicable to the order and/or purchase you are making on the website www.prelis.pt.

Please read carefully.

This document establishes pre-contractual information regarding distance contracts on the website www.prelis.pt, which refers to Article 4 of Decree-Law No. 24/2014 of 14 February, and all subdomains. The domain www.prelis.pt is owned by Spring Defender Lda with headquarters at Estrada Nacional 356-1, 40 legal entity 513 449 639, which is also the registration number at the Commercial Registry Office of Leiria, from now on called by PRELIS.

Browsing the PRELIS website and its sub-domains, as well as purchasing any product, presupposes acceptance of the following information and General Conditions of Sale.

PRELIS reserves the right to change the pre-contractual information contained on this website, based on current legislation, without the need for any prior notice.

The online sale of PRELIS products presented on this website is only valid and applicable in mainland Portugal.

I - Order

1. It is the customer's responsibility to check whether the item(s) they have selected have the appropriate dimensions for the space where they intend to place them and whether access to the destination location allows their delivery.
2. Pallets or other means of packaging shown in the images on the website are not included in the price, except when expressly indicated.
3. The color tones of the item(s) in the images presented may appear different from reality as a result of factors such as lighting when the image was taken and the particular characteristics of the materials, namely ceramic tones. Due to the natural characteristics of ceramic products, slight variations in tone and dimensions are inherent to the manufacturing process and are therefore considered normal, so we do not accept complaints for these reasons.
4. The information provided by PRELIS, regarding the essential characteristics of the article(s) is prepared taking into account the technical descriptions shared by its suppliers, and the photographs that illustrate the products sold, in strict compliance with the best market standards.
5. We are not responsible for any breakages arising during transport and unloading.
6. When the customer picks up the loaded material at our oransport facilities, it must be done with due packaging, and complaints must be made at the time of loading and the merchandise travels at the customer's own risk.
7. Invoices must be settled by the due date of the document, at the end of this period, late payment interest at the legal rate and legal expenses will be added to the amount of the debt.
8. The value of the pallets necessary for the proper packaging of the cargo must be added to the value of the order, with the customer having a maximum period of 90 days to return it if they wish to be reimbursed for their value. The value of the pallets is always credited to a current account, and its value cannot be refunded.
9. To formalize any order on the website www.prelis.pt, the Customer must register and provide the information requested, as completely and accurately as possible.
10. Carrying out the ordering process on the website is of a non-binding advisory nature. The order is only considered accepted when payment is made.

II – Request and Order Processing

1. The customer will receive, within a maximum period of 48 hours after formalizing their order on the website www.prelis.pt, an email from PRELIS with the data relating to the desired article(s), with a summary, the in as much detail as possible, its characteristics, the total value of the item(s), including fees and taxes, additional transport, delivery, postal charges and other associated costs, namely those for return under the terms set out in clause III . below in the case of the item(s), which, due to their nature, cannot be returned normally by regular mail, as well as the form or means of payment, the expected date of delivery and its modality and other information that may be relevant and necessary.
2. The order placed on the website www.prelis.pt will become an order and will be processed only after effective payment of the total price, indicated in the email received by the customer.
3. It is considered, for all due and legal purposes, that the date agreed and accepted by the parties, as expected for the fulfillment of the order, is the date contained in the email referred to in a).

III – Right to Free Termination of the Contract

1. For purchases made exclusively through our website www.prelis.pt, the legal regime set out in Decree Law No. 24/2014 of February 14th applies, meaning that the customer has the right to freely terminate the purchase and sale contract signed. with PRELIS, until the 14th calendar day following the day on which you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the item(s), and if the customer has If you order several items in a single order and the items are delivered separately, the period begins to run on the day following the day on which you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the last item and, in the case of a contract relating to the delivery of an article made up of several lots or parts, the period begins to run on the day following the day on which you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the last lot or the last part.
2. To exercise the aforementioned right of resolution, the customer must communicate their decision to PRELIS, within the aforementioned period and in a clear and unequivocal manner, which they can do by letter to Spring Defender Lda, Estrada Nacional 356-1, 2405- 003 Maceira, or via email comercial@prelis.pt, using the latter, the customer will receive confirmation of receipt of the declaration of resolution.
3. The customer must, within a maximum period of 14 days after communicating their decision to terminate the contract, return the item(s) to PRELIS, with the costs of returning the same, as a result of exercising the right of free resolution , are always the responsibility of the customer and to be borne by them.
4. In turn, and within the same period indicated in the previous paragraph, PRELIS will reimburse the customer for the amount paid for the item(s) including delivery costs, with the exception of additional costs resulting from the customer's choice of a different shipping method. of the least expensive method of normal shipping offered by PRELIS, which will be carried out using the same payment method that was used in the initial transaction, unless expressly agreed otherwise, and in any case the customer will not incur any costs as a consequence of such refund, but PRELIS reserves the right to withhold the refund until the item(s) are received or until the customer provides proof of return of the item(s).
5. The customer must preserve the item(s) in such a way as to be able to return it in new condition and in proper conditions of use, as well as taking care to inspect the nature, characteristics and functioning of the item(s). (s) item(s), so that it does not exceed what is usually admitted in any commercial establishment, must be accompanied by all components of the original packaging, which must not be damaged, under penalty of being liable for the depreciation of the item .
6. The aforementioned right of the customer to free termination of the contract does not apply to item(s) manufactured according to the customer's specifications or clearly personalized, to item(s) which, by nature, cannot be returned or are susceptible to deterioration and to item(s) that, after delivery and by nature, are inseparably mixed with other items.

IV – Price

1. The prices shown for items do not include the value of the packaging or pallet.
2. The prices shown for items do not include delivery charges or the use of special means of transport or access, such as external stairs or cranes, or necessary civil construction changes to doors, windows, stairs or other structures of the property.
3. The customer can choose to pick up at the physical facilities or, during their inquiry, select the option to obtain a shipping quote to the address where they want delivery to be made. The transport cost to be added to the order is subject to non-constant variables such as distance, weight, dimensions of the merchandise, unloading means needs and fleet availability in the desired area, so the same transport value should not always be assumed for the same destination.
4. The sales prices indicated in the order confirmation email are valid between the date of payment of the order and the actual delivery date, regardless of possible positive or negative variations in the Sales Prices and campaigns carried out for the same items, in the same period of time. time.
5. The prices shown on prelis.pt do not include current VAT.
6. The prices shown on prelis.pt may be different from those in the physical store.

V – Date of Availability of articles

1. The expected delivery date of the item(s) is indicated in the quote email sent after the order placed on prelis.pt.
2. When the items are available for delivery, the customer will be contacted by our services.

VI - Delivery Service

1. The customer, if they wish, can request our delivery services, available when the order is placed, at their own cost. The delivery service does not include any type of possibility of returning other items that you wish to return, whether goods from other orders or pallets.
2. The customer must ensure that the space where delivery and unloading will take place is clean and unobstructed.
3. Delivery services may refuse delivery if they encounter, at the defined location, problems with access and the serious possibility of damage to items or lack of security for operators to carry out unloading operations, with the customer being responsible for bearing the costs. new delivery.
4. The Customer, upon delivery, must check the item(s) and ensure they comply. If there are anomalies or non-conformities, they must be duly recorded immediately and on a specific transport document, and delivery must be refused. In this situation, you should contact PRELIS by phone 961727507 or 244870210 to explain the situation, so that we can hold the delivery services responsible for what happened and be able to proceed with a new shipment without harm to the customer. In the event of an anomaly, it is important to refuse delivery and contact PRELIS.

VII - Payment

PRELIS offers the following payment methods following purchase inquiries on the website www.prelis.pt:
1. ATM;
2. Bank transfer;
3. MB WAY;
4. Cash in a physical store.

VIII - Warranty

a) Items sold by PRELIS benefit from a 2-year warranty for the end consumer and 6 months for professional use, counting from the date of purchase and/or delivery, when different.
If you notice any anomaly in the item during the warranty period, you must transmit this information to PRELIS.
PRELIS may, if it deems necessary, carry out a prior assessment, with a technician traveling to the location where the delivery was made, and the customer, in this case, must make himself available to receive it, on a day to be scheduled according to availability. of our services.
b) The customer may also request a prior assessment at the delivery location, and bear the cost of the technician traveling to the delivery location. This amount will always be refunded if it turns out to be a defect covered by the warranty.

IX - Returns and Exchanges of Items

1. In the first 15 days after purchase and if you are not completely satisfied with your purchase, you can exchange it for other items from our catalog, presenting the purchase documents and as long as the item has not been assembled or used and is properly packaged. in the original packaging. The amount will be credited to your customer account. In this situation, and if applicable, the costs inherent to transportation will always be the responsibility of the customer.
2. Exchanges of custom-made items or alterations at the customer's request are not accepted.

X - Litigation, Responsibility and Jurisdiction

1. PRELIS informs its customers who are considered consumers under the terms of Law No. 144/2015, of 08/09, that they can resort to an RAL entity to initiate the extrajudicial resolution procedure for consumer disputes, providing the information on the names and contact details of Alternative Dispute Resolution Entities registered with the General Directorate of Consumer Affairs at www.consumidor.pt
2. To resolve any issues of execution or interpretation related to PRELIS supplies to the consumer, the jurisdiction of the district of Leiria is stipulated, waiving any other.

Customer services
Telephone: 244870210 or 961727507
Opening hours: Monday to Friday from 8:30 am to 12:30 pm and from 2:00 pm to 6:00 pm (except holidays)

XI - Certificates and Security

1. The PRELIS online store (www.prelis.pt) is protected by the Shopify Security Certificate.
2. See also all Privacy and Cookies policies at: https://www.prelis.pt/page/politica-de-privacidade